All memberships, other than Academy instalments, are placed on hold during the Summer School Holidays for six weeks. Credit will be automatically carried forward and deducted from your September payment.
Account credit will be automatically used on your next monthly DD payment.
To use any additional credit- for Store Items, for example- please select this an alternative payment option at checkout.
Yes- each time your unique referral code is used £10 credit is automatically added to your account. To find your unique referral code go to My Account >> Referrals >> Copy & share code
Each membership is assigned to specific classes. It may be that you have the incorrect membership for the class you’re looking for or it could be a system error. Please contact your Head Coach for advice.
It may be that the membership you require is set as private, such as Ferdinand Academy memberships. Please contact your Head Coach for the direct link.
Yes, please use code FFGSIBLINGS for 5% off each sibling. NB: this can be applied to each of your child’s memberships.
Yes, additional bundles are available to purchase from our Membership options. These are temporary memberships that expire once the bundle ha been used or within 12 months, whichever comes sooner.
Yes, to upgrade: My Account >>My Memberships >> View Details >> Upgrade.
To downgrade please contact your Head Coach.
Alternative classes will be offered to make up for the lost class, no credit will be issued unless we are unable to offer an alternative class within one month.
Yes! We offer two free trials per customer. Please click here to register for a Free Trial Membership (new customers only).
There could be a multitude of reasons why you would need to halt a membership, such as long-term illness, and we are happy to accommodate this for you. Please contact your Head Coach to have this arranged.
Unless specifically stated on your membership, all membership payments are taken on the 1st of each month for the month ahead.
Yes, with the exception of After School Clubs organised by your school.
Memberships can be cancelled at any time with 30 days notice.
We would encourage you to speak to us before cancelling a membership so that we could try and help under any circumstance.
To cancel a membership yourself is easy: My Account >>My Memberships >> View Details >> ‘Cancel Membership’.
Cancellations are subject to 30 days notice.
Yes, it is important that you cancel any classes that you cannot attend otherwise it will still be taken from your membership quota. From your TeamUp Members app or homepage, please select ‘Remove’ next to the class you are no longer attending.
Yes. We advise using the app ‘TeamUp Members’ for ease and booking classes for at least a month in advance to avoid missing out on a space.
We operate a membership service with plenty of membership options to choose from. Please click here to explore our membership options.
Please click here to find out if we have classes in your area.